Shipping Policy

We try our best to get all orders mailed out within 1-3 business days. Sometimes it may take longer due to unforeseen circumstances, but for the most part, we stay within our timeframe. When placing your order, please take into consideration the turnaround time (1-3 days business days) along with the shipping timeframe.  

If you have an emergency and need your order shipped immediately, please send us an email requesting your package to be sent as soon as possible! We will do our best to accommodate to your request and mail it out the same day or the next day.

Business days are considered as Monday thru Friday, not Saturday or Sunday and/or holidays.  

USPS Ground Advantage (expected delivery in 2-5 business days depending on location)

  • USPS Tracking and up to $100 of insurance with most shipments (restrictions apply).

USPS Priority Mail (expected delivery in 1-3 business days depending on location) 

  • USPS Tracking and up to $100 of insurance with most shipments (restrictions apply).

UPS Ground (expected delivery in 1-5 business days depending on location, with Saturday delivery standard to most residential addresses)

  • 90% of UPS Ground packages are delivered in three days or less.
  • UPS Tracking and maximum liability coverage for shipments up to $100 in value.
  • Time-In-Transit
  • Shipping Cost

If your package is lost or damaged during transit, or stolen upon delivery, please send us an email at customerservice@berkshireandway.com with the following information:

  • Order Number
  • First and Last Name
  • Address
  • Phone Number
  • Picture of Item (only for damaged item)

    We will either refund your money or send out a replacement once a claim has been filed with the postal carrier and the claim has been validated. Once the postal carrier validates the package was either lost, damaged or stolen, only then will the claim be eligible for reimbursement. This process can take up to 48-72 hours. Sometimes it may take longer depending on the time of the year and/or holidays.        

    If your package has not moved within 10 business days, please email us at customerservice@berkshireandway.com. We will contact the postage carrier and inquire about the delay. Once we receive notification from the postal carrier, we will reply to your email with any updated information.