Frequently Asked Questions
What are screen print transfers?
A screen print transfer (also known as a plastisol transfer) is an image which has been screen printed onto release paper. Instead of being directly screen printed onto a shirt or other item, the design is printed onto transfer paper, then applied with a heat press using heavy pressure.
What fabrics are recommended for the screen print transfers?
Low Heat Screen Print Transfers are recommended for 100% cotton, 100% polyester and cotton/polyester blends.
High Heat Screen Print Transfers are recommended for 100% cotton and cotton/polyester blends. They are not recommended for 100% polyester fabrics.
Vintage Ink Screen Print Transfers are recommended for 100% cotton and cotton/polyester blends. They are not recommended for 100% polyester fabrics.
When will my order ship?
Our current turn around time (TAT) is 3-5 business days. Business days are Monday thru Friday excluding weekends and holidays. Most times orders will ship sooner than the expected turn around time, however, we allow this time for unexpected and unforeseen issues.
If you place a custom order or purchase any Heat Transfer Vinyl (HTV) transfers, our TAT is 7-10 business days.
What if my package is lost or damaged during transit, or stolen upon delivery?
We DO NOT accept returns or exchanges on any of our products unless there is a defective issue!
We are not responsible for any orders once they have been released to the shipping company (USPS or UPS) unless you purchase the shipping protection. We highly encourage you to protect your package(s) by purchasing this protection. It’s very inexpensive.
We offer shipping protection on all orders placed through our company. The shipping protection is automatically added to your order unless you choose to opt out.
(You will have to manually deselect the green highlighted button in the checkout cart to opt out.)
If you choose to opt out of the shipping protection, your order WILL NOT be eligible for replacement or a refund if your package is lost or damaged during transit, or stolen upon delivery. It will be the buyer’s responsibility to contact their local post office for assistance. We will not offer these services. Please take this into consideration when placing an order through our company.
The price of the shipping protection is based on the sub-total of the purchase price.
The shipping protection ONLY covers the purchased products, not the shipping charges.
If you choose the shipping protection and your package has not moved within 10 business days, we will either send out a replacement or refund your order (excluding the shipping charges).
Business days are considered as Monday thru Friday, not Saturday or Sunday and holidays.